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Wellthy · 19 hours ago

Care Coordinator, Bilingual Spanish

United States

Full-time

Remote

Mid Level

$26/hr - $29/hr

4+ years exp

Wellthy is a company dedicated to helping families manage and access quality care, focusing on complex caregiving needs. The Bilingual Care Coordinator will serve as the primary point of contact for families, managing logistics and developing comprehensive care plans while ensuring high-quality service and support throughout the caregiving process.

Health CareMedicalWellness

Work & Life Balance

Responsibilities

Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals

Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes

Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families

Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively

Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness

Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks

Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families

Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey

Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement

Opportunity to represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services

Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements

Qualification

Healthcare experienceCase managementBilingual Fluency in SpanishCrisis interventionCare plan developmentCustomer serviceProficiency with macOSZoomGSuiteSlack1PasswordAdaptabilityCommunication skills

Required

Bachelor's degree required Social work, Public Health, Healthcare Administration or similar. Advanced degrees are a plus

Bilingual Fluency in Spanish (write, read, and speak)

4-6+ years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)

Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand and thorough

Experience developing and facilitating care plans

Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member

Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion