MediaAlpha · 1 week ago
Client Success Manager
Tempe, AZ
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expMediaAlpha is a customer acquisition solutions provider powered by technology and data science. They are seeking a Client Success Manager to maintain and grow a book of business while serving as a trusted consultant to agents and improving their experience with MediaAlpha.
AdvertisingAdvertising PlatformsAnalyticsInsuranceInternetLead GenerationTelecommunications
Responsibilities
Set up new agent accounts and integrations
Onboard new agents within 24 hours of assignment
Conduct regular one-on-one consultations with assigned agents, offering tailored recommendations to help grow their business
Optimize and expand accounts to meet quarterly growth targets
Monitor agent lead return rates and account balances
Maintain and update Salesforce reports and dashboards
Analyze MediaAlpha platform data to identify optimization opportunities
Collaborate with cross-functional teams, including Marketing, Product, and Sales, to drive improvements and innovations in the agent business
Qualification
Required
Bachelor's degree required
Strong relationship-building skills and a client-focused mindset
Proficiency in technology tools such as Salesforce, Outreach, Slack, and Google Workspace
Receptive to feedback and eager to learn and improve
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Collaborative spirit—willing to support colleagues and celebrate team successes
Goal-oriented with a strategic mindset, contributing to both individual and team success
Preferred
2-3 years of Client Success experience preferred
Benefits
Annual bonus program and participation in our Restricted Stock Unit program
100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
100% Employer paid long term disability, and life insurance
401(k) retirement plan with matching contributions to help you plan for your future
Open Paid Time Off policy with a birthday day off and 11 holidays
Professional development reimbursement along with a subscription to Masterclass
Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver
Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement
Company
MediaAlpha
MediaAlpha is an advertising technology company that develops programmatic advertising platforms.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$145.4MKey Investors
Insignia Capital GroupBridge Bank
2024-05-07Post Ipo Secondary· $125.4M
2020-10-27IPO
2019-02-04Private Equity
Leadership Team
Steve Yi
Co-Founder & CEO
Keith Cramer
Chief Revenue Officer (CRO)
Recent News
2026-01-03
2025-11-14
Company data provided by crunchbase