Florida State University · 2 days ago
Customer Service Coordinator - Office of Digital Learning & Academic Technology
Tallahassee, FL
Full-time
Onsite
Entry, Mid Level
2+ years expFlorida State University is one of the nation's elite research universities, and they are seeking a Customer Service Coordinator for the Office of Digital Learning & Academic Technology. The role involves quality assurance monitoring, project management, overseeing front desk operations, and providing backup supervision of the testing center.
EducationUniversities
Responsibilities
Quality assurance monitoring. Builds feedback surveys. Collects and analyzes feedback from students and staff to identify areas for improvement. Collects and analyzes service data. Writes reports. Consults with the Test Administrator and completes research to identify best practices and maintain accreditation requirements. Helps the Test Administrator and Testing Operations Manager implement changes that enhance customer satisfaction and uphold service commitments
Project management. Assists in tracking progress on projects and tasks related to service quality, accreditation, and organizational commitments. Takes careful notes during meetings, identifies action items and deadlines, and communicates key information to the managers. Maintains documentation and prepares reports as needed
Oversees front desk operations and shared office spaces. Oversees front desk staff and delegates work productively. Helps onboard new front desk staff and provides ongoing coaching to ensure high standards of customer service. Maintains an accurate inventory of testing supplies and office materials. Works with other testing managers and fiscal staff to complete purchase orders. Ensures office spaces (e.g., the front desk, the mail/copy room, storage closets) are welcoming and well-ordered
Provides backup supervision of the testing center, including extended hours. Steps in to supervise the testing center during extended hours and unexpected coverage gaps as needed. Ensures staff adherence to policies and maintains a positive, professional, productive work environment while other supervisors are unavailable
Performs other duties as assigned. Supports special projects, services, assists with scheduling, answers calls and emails, and fills in for other team members as needed to maintain seamless operations
Qualification
Required
Bachelor's degree and two years experience or a high school diploma or equivalent and six years' of experience. (Note: combination of post high school education and experience equal to six years.)
Benefits
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Company
Florida State University
Florida State University is an American public space-grant and sea-grant research uivnersity.
5001-10000 employees
H1B Sponsorship
Florida State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (108)
2023 (106)
2022 (80)
2021 (33)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$108.2MKey Investors
National Science FoundationNational Institutes of Health
2024-02-23Grant· $6M
2023-01-27Grant· $72.7M
2021-10-14Grant· $14.5M
Leadership Team
Ebe Randeree
Associate Dean. College of Communication & Information
Jeff Latimer
Director of IT for College of Medicine and FSU Health
Recent News
2025-11-24
Company data provided by crunchbase