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Integration International Inc. · 1 day ago

Customer Service Specialist

Wilmington, DE

Contract

Onsite

Entry Level

$21/hr - $21/hr

2+ years exp

Integration International Inc. is seeking a Customer Service Representative to operate within their call center. The role involves handling a high volume of calls, managing billing and collections, and providing effective customer service to both internal and external customers.

Information Technology

Hiring Manager

Dave Ochani

Responsibilities

Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner

Receives, investigates, and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions

Responsible to achieve customer service metrics and satisfaction levels

Ensure all service orders are complete and entered the CIS

Assist with routing new development for meter reading and entry into CIS

Professionally perform reception and cashiering functions

Process customer payments, prepare daily deposits, maintain cash reports

Prepare billing adjustments

Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like

Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)

Qualification

Customer service experienceCC&B Customer Billing SystemRegulated Utility experienceBilling knowledgeGoogle platform knowledgeMulti-taskingDigital communication skills

Required

2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required

Ability to prioritize and manage multiple competing work priorities successfully

Ability to function in the digital world, using computer, laptop, tablet, smart phone devices, and software to communicate and perform and record work