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Sensiple · 1 day ago

SFCC & SFMC Consultant

Atlanta, GA

Contract

Hybrid

Mid, Senior Level

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions. They are seeking an SFCC & SFMC Consultant to monitor and troubleshoot application performance, ensure system uptime, and provide technical support for SFCC and SFMC environments.

Business IntelligenceConsultingFinancial ServicesFinTechInformation TechnologySoftwareTrading Platform

H1B Sponsor Likely

Hiring Manager

Kiruthika K

Responsibilities

Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs

Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity

Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs)

Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures

Validate email deliverability: bounces, suppressions, spam indicators, and send logs

Perform initial checks for REST API failures, authentication issues, or data sync gaps

Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps)

Conduct post-deployment health checks for SFCC & SFMC environments

Track all incidents through SLA-driven updates and ensure timely communication with stakeholders

Follow incident and change management processes for ticket creation, updates, and approvals

Interact with customers/business teams to gather initial details or clarify symptoms before escalation

Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently

Troubleshoot advanced SFMC issues: email delivery failures, template/HTML/CSS bugs, personalization logic errors, and automation/journey defects

Debug SQL query activities, segmentation logic, data extension relationships, and query performance issues

Investigate REST API failures, rate limits, payload errors, and integration-related defects

Analyze and resolve SFCC cartridge issues: pipelines, controllers, ISML templates, jobs, and service framework

Troubleshoot SFCC ↔ SFMC integration issues, triggered sends, profile sync, event/behavioral data flows, and data ingestion errors

Diagnose third-party integration failures (OMS, ERP, payment gateways, inventory/catalog feeds, tax engines, loyalty systems)

Perform root cause analysis (RCA) for production incidents and recommend permanent corrective actions

Deploy hotfixes, configuration changes, cartridge updates, and SFMC assets across environments

Optimize SFMC automations, SQL activities, journeys, and SFCC caching or job performance

Collaborate directly with business users, developers, QA teams, and Salesforce Support to resolve cross-platform issues

Author and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles

Lead incident and change management processes, including impact analysis, approval workflows, and implementation planning

Provide clear customer communication during incident bridges, status calls, and post-incident reviews

Work independently with minimal supervision while continuously learning new platform features and technologies

Qualification

SFCC certificationSFMC certificationSQL debuggingREST API troubleshootingIncident managementChange managementCustomer communicationSelf-motivationContinuous learning

Required

SFCC certification is mandatory