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The Franklin Institute · 2 days ago

Senior Sales Manager

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $80K/yr

5+ years exp

The Franklin Institute is the most visited museum in Pennsylvania, dedicated to promoting science and technology education. The Senior Sales Manager is responsible for leading the sale of events within the museum's spaces, driving external event rental revenue, and building relationships with various stakeholders to position the institute as a premier event destination.

Museums & Institutions

Responsibilities

Selling all external event rentals within a $7M+ gross Events & Catering program

Act as the primary point of contact for all incoming external event inquiries, ensuring timely, accurate, and sales-focused communication in alignment with departmental standards

Partner closely with the Director of Events & Catering to develop and execute short-term and long-range sales strategies, identifying new opportunities to increase revenue year over year

Collaborate with The Franklin Institute’s Marketing team and Levy Restaurants’ Sales & Marketing teams to implement targeted campaigns that generate new business

Cultivate and maintain strategic partnerships with key hospitality and community stakeholders, including major hotels such as The Logan and Four Seasons

Build and sustain strong relationships with organizations including the Philadelphia Convention and Visitors Bureau (PHLCVB), Visit Philadelphia, and the Chamber of Commerce

Build and maintain long-term client relationships that drive repeat business and client retention

Attend, represent, and promote The Franklin Institute at networking functions, trade shows, conferences, and industry events

Serve as the primary on-site point of contact for assigned events, supporting client experience and sales continuity during event execution

Produce concise sales, forecasting, and financial reports

Generate Banquet Event Orders (BEOs) when necessary and provide hands-on support across the department to achieve sales and operational goals

Oversee all event billing and payment processing, including pre-event deposits, final invoicing, and post-event reconciliation

Coordinate with The Franklin Institute’s Finance Department to ensure accurate and timely revenue recognition in accordance with organizational policies

Collect, analyze, and distribute sales analytics and reporting, including weekly tracking of inquiries, new business activity, conversions, and pipeline performance

Qualification

Sales experienceEvent managementRelationship buildingMicrosoft Office SuiteEvent sales softwareAnalytical skillsCommunication

Required

Bachelor's degree required

Minimum of 5+ years of sales experience within the events, hospitality, or catering industry

Demonstrated track record of meeting or exceeding revenue goals through relationship-driven sales

Excellent written and verbal communication skills with the ability to engage senior-level clients

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Experience managing events in fast-paced, high-profile environment

Ability to stand for extended periods (2–8 hours) and occasionally lift up to 40 pounds

Preferred

Experience using Delphi.fdc or similar event sales software to track lead generation, inquiry response times, follow-up activity, and lead conversion strongly preferred