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Alvaria CX · 2 days ago

Project Manager

United States

Full-time

Remote

Senior Level

$110K/yr - $120K/yr

7+ years exp

Alvaria CX is a company that provides professional services solutions, and they are seeking a Project Manager responsible for overseeing complex projects involving multiple products. The role includes managing project delivery, maintaining customer relationships, and ensuring project profitability and adherence to schedules.

Customer ServiceElectronicsInformation TechnologyLocal BusinessSoftware

H1B Sponsor Likely

Responsibilities

Responsible for the implementation and on-site deployment of professional services deliverables to our customers

Maintain project repository by posting project documents and keeping all items up to date

Ability to coordinate cross-organizational resources based on project requirements

Manage multiple projects concurrently

Handle day-to-day activities and communication between customer and Alvaria personnel

Individuals will have a solid understanding of current technologies

Must be able to work independently and/or as part of a wider project team and assume ultimate responsibility for customer satisfaction during the implementation process by thoroughly delivering installed and tested products

Develop, maintain, and manage Project plans, project budgets, and P&L using a variety of standard tools including Microsoft Office suite, Project Accounting and Salesforce

Overall accountability for achievement of project financial objectives – revenues, profitability (gross margin), and compliance

Develop and submit project revenue and expense forecasts as required

Coordinate and ensure timely project progress/milestone billings

Work closely with PS management, providing regular updates on project status, issues and opportunities where appropriate

Proactively identify and resolve project issues and facilitate the resolution process

Maintain and enhance customer relationships through professional demeanor and communications

Follow established project processes and methodology

Undertake other tasks that may be necessary to create an outstanding environment for the growth of a value-driven company

Qualification

Alvaria Products KnowledgeProject ManagementDecision MakingCustomer ServiceMicrosoft ProjectContact Center TechnologyProblem SolvingResource ManagementPlanningPrioritizingTeamworkLeadershipCommunication SkillsConflict Management

Required

Minimum 7 + years of experience

Bachelor's degree or equivalent work experience

Ability to travel and work after hours as required

Ability to pass a background check may also be required

Skilled in the use of standard project management tools, such as Microsoft Project

Functional use of MS Office; Word, Excel, and PowerPoint, and the ability to learn and utilize resource tools specific to Alvaria

Demonstrated competency in decision making and problem solving; resource management; conflict management; leadership; and planning, prioritizing and goal setting

Ability to communicate complex information to customers, internal resources, vendors, and partners at all organizational levels

Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships

Ability to use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Deliver assignments without considerable direction

Ability to develop resolutions to complex problems where analyses of situations or data require an in-depth evaluation of various factors and the frequent use of creativity

Ability to exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results

Apply specialized knowledge of Alvaria products; along with strong project management skills to define project scope, plans, schedules, and documentation

Preferred

Familiarity with contact center technology, telephony, networking and cloud computing strongly desired

Company

Alvaria CX

Alvaria CX, the global leader in contact center solutions, emerged from the 2021 merger of Noble Systems and Aspect, bringing over 50 years of CX innovation.

Founded in 2021

Westford, Massachusetts, USA

1001-5000 employees

https://www.alvaria.com/

H1B Sponsorship

Alvaria CX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (4)

2023 (3)