Apply on Employer Site

CPL · 2 days ago

Helpdesk Specialist

Poughkeepsie, NY

Full-time

Hybrid

Mid Level

$26/hr - $32/hr

3+ years exp

CPL is a technology-driven organization seeking a Helpdesk Specialist to support their IT infrastructure. In this role, you will respond to IT requests, configure and upgrade software, and ensure effective communication between users and IT management.

Architecture

Responsibilities

Respond to requests for IT help from end users

Provide IT assistance as able or escalate requests to other members of the IT team

Configure, install, and upgrade PCs, operating system software and application software as required

Provide hands-on support for all IT equipment in nearby offices, and elsewhere as required

Foster communication between the user community and IT management to help meet CPL's strategic goals

Periodically travel to other CPL offices as required

Qualification

Windows 10Office 365Technical SupportNetwork MaintenanceCustomer ServiceInterpersonal SkillsProblem-SolvingOrganizational Skills

Required

You earned an AS in Computer Science and have at least three (3) years of experience in network maintenance and technical support – or have an equivalent combination of education and experience

You have a robust understanding of Windows 10 application installation and update processes as well as Office 365 and other business applications, with the ability to train and assist users on those applications

You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence

You're inherently analytical, with strong creative problem-solving and organizational capabilities