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City of New York · 2 days ago

Neighborhood Service Coordinator

Queens, NY

Full-time

Onsite

Entry, Mid Level

$63K/yr - $98K/yr

2+ years exp

The City of New York, through the New York City Housing Authority (NYCHA), is seeking a dynamic Neighborhood Service Coordinator to enhance community engagement within its housing developments. The role involves overseeing support services, conducting outreach to residents, and fostering relationships with stakeholders to ensure effective communication and resource availability.

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Responsibilities

Oversee engagement, activities, and support services in a geographic neighborhood with responsibility for 3-6 NYCHA developments. Key activities may include door-knocking, floor and lobby meetings, one-on-one meetings with residents, phone-banking, surveys, community-based events, and other community meetings

Conduct outreach to residents during operational projects, such as gas restoration and abatements, as well as emergency conditions such as high heat, frigid temperatures, or service outages

Conduct outreach to residents regarding issues of tenancy administration, such as rent payment, lease requirements and house rules, and annual recertification, and major policy initiatives or changes

Ensure residents are aware of internal and external resources such as social services, employment and training opportunities; refer residents to other NYCHA departments when relevant

Serve as a liaison between residents and NYCHA departments, both across all parts of Operations, as well as Asset & Capital Management

Meet regularly with Resident Associations to understand concerns, support with accessing resources, assist with Tenant Participation Activity (TPA)-related matters

Work closely with Resident Associations to identify desired services and coordinate to bring related resources to the development

Develop and foster relationships with stakeholders to ensure successful engagement in NYCHA real estate preservation and development processes (RAD/PACT, NYC Housing Preservation Trust), including pre-conversion and for six months post-construction for converted properties. Host meetings to thoroughly explain the conversion process and help residents understand the Section 8 leasing process, as well as all aspects of project delivery

Assess in collaboration with maintenance and trade staff the state of on-the-ground community assets and facilities such as Community Centers and Senior Centers

Recruit residents to join programs; share flyers, establish information sessions, assist with applications. Promote NYCHA initiatives and campaigns such as recycling, sustainability, and free internet

Support and attend onsite events such as Family Days, resource fairs, and job fairs

Coordinate with the Election team to support outreach efforts as needed and ensure successful coordination post-election

Follow all guidance, policy & procedures regarding standards for resident outreach as issued by the Resident Engagement Department

Maintain both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing, surveys, focus groups, and other methods; meeting attendance; and other key metrics. Maintain records necessary to document any HUD-mandated resident consultation processes as appropriate

Qualification

Community organizingOutreach experienceNYCHA residentsCultural competenceMicrosoft Office proficiencyBilingualCommunication skillsTeamwork abilityCreative thinking

Required

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above

Ability to work evening/weekends as needed and ability to travel between NYCHA properties within a neighborhood is required