LHH ยท 2 days ago
B2B Customer Service Representative
Matthews, NC
Full-time
Onsite
Entry Level
$24/hr - $25/hr
2+ years expLHH is looking for a detail-oriented and proactive professional for a contract-to-hire B2B Customer Service Representative role. The ideal candidate will serve as the primary point of contact for business clients, managing order status and logistics while ensuring compliance with international trade regulations.
Human Resources
Responsibilities
Serve as the primary point of contact for business clients, distributors, and internal teams regarding order status and logistics
Accurately enter and validate customer purchase orders in the internal system
Coordinate with production, sales, and logistics teams to ensure timely fulfillment and delivery
Manage freight arrangements, including booking carriers, scheduling pickups, and tracking shipments
Prepare and review shipping documentation such as commercial invoices, customs declarations, and regulatory paperwork
Troubleshoot and resolve any issues related to shipments, documentation, or customer inquiries
Maintain compliance with internal procedures, international trade regulations, and customer-specific requirements
Provide regular updates to the sales team on order and delivery status
Support general administrative tasks and contribute to continuous process improvements
Qualification
Required
2+ years of business to business customer service experience within a manufacturing or distribution setting
Strong organizational skills and attention to detail
Excellent communication skills, both written and verbal, with a professional demeanor
Ability to collaborate across departments including engineering, finance, and production
Experience with ERP or order management systems
Preferred
Familiarity with import/export processes and documentation is preferred
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
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2025-05-17
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