Training Manager (Learning & Development) jobs in United States
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Wheely · 1 day ago

Training Manager (Learning & Development)

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$90K/yr - $110K/yr
date3+ years exp

Wheely is a European-founded luxury ride service designed for passengers who value exceptional service, discretion, and impeccable standards. The NYC Lead Trainer will own the quality of Wheely's service in New York, designing and delivering training programs while ensuring the highest standards of service quality are met.

InternetMobile AppsRide SharingTransportation

Responsibilities

Own the end-to-end training of Wheely chauffeurs in NYC, ensuring a consistently flawless, five-star luxury experience
Deliver engaging, authoritative, and practical training to experienced professionals from hospitality, aviation, and service backgrounds
Adapt and localize Wheely's global training content for the NYC market while maintaining brand consistency
Monitor passenger feedback and service metrics, identifying trends and acting decisively to protect service quality
Conduct mystery shops and structured assessments against Wheely standards
Deliver clear, direct, and constructive feedback that drives measurable performance improvement
Lead investigations into service incidents, with fairness, discretion, and urgency, producing clear recommendations and outcomes
Build and maintain a tight feedback loop between training, quality, operations, and customer support
Use qualitative insight and data to refine training programs and quality interventions
Partner with peers in other regions to share best practices and raise global service standards
Act as the guardian of Wheely's luxury positioning in NYC as the fleet grows

Qualification

Luxury service trainingQuality assuranceCustomer feedback analysisCoachingInfluencingHospitality experienceAttention to detailTeam collaborationCommunication skills

Required

3+ years of experience delivering high-quality group or classroom training to experienced professionals
2+ years in a customer-facing luxury environment (e.g., five-star hospitality, premium aviation, private aviation, luxury services or retail)
Proven ability to coach, influence, and challenge others while maintaining trust and credibility
Experience operating in environments where service quality is measured, audited, and non-negotiable

Preferred

Passion for luxury vehicles and a knowledge of their specifications is a plus

Benefits

Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.
Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product.
Professional development support, including subsidies for relevant training and learning.

Company

Wheely

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Wheely is a luxury ride-hailing service, allowing customers to book chauffeur-driven journeys both on-demand and pre-booked through an app.
dateFounded in 2010
location
London, England, GBR
people-size201-500 employees
web-link
https://wheely.com/en

Funding

Current Stage
Growth Stage
Total Funding
$43.02M
Key Investors
Concentric
2024-02-07Undisclosed· $15M
2019-04-26Series B· $15M
2016-04-01Series A· $13M

Recent News

Le Figaro
Frigo et siège massant en Maybach classe S : on a testé Wheely Luxe, le service de VTC pour millionnaires
2025-11-05
Vogue France
J'ai testé le service de chauffeur le plus privé de Paris lors de la Fashion Week
2025-11-05
L'Officiel
Entre deux défilés, voici la nouvelle façon de voyager avec style et confort
2025-11-05
Company data provided by crunchbase