Northwestern Medicine · 1 day ago
Unit Secretary- Psychiatric Full-time Day Shift
Palos Heights, IL
Full-time
Onsite
New Grad, Entry LevelNorthwestern Medicine is a leader in the healthcare industry, committed to providing a patient-first approach. The Unit Secretary plays a vital role in maintaining organization and communication within the nursing unit, executing clerical functions under supervision to ensure a positive experience for patients and staff.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Creates a positive first impression by: Immediately acknowledging and greeting customers, remains calm under pressure, always polite and friendly dealing with customers, and responds to customer needs in a timely and accurate manner
Keeps patients/families/staff informed of delays, takes action to let patients/families/staff know they are our top priority
Respectful of different cultures, rituals, religious beliefs
Respects confidentiality of patient, coworker, visitor information
Volunteers to pitch in to help others. Demonstrates teamwork
Welcomes new staff and help them to become part of the team
Shares expertise with others. (This includes other units)
Incorporates CARE standards into daily practice
Manages personal emotional response to maintain professional demeanor and integrity
Exhibits behaviors consistent with service excellence
Seeks resolutions to problems and seeks out management assistance when needed
Accurate order entry in Meditech
Accurate entry of Nursing Home medications into admission medication reconciliation
Accurate chart assembly
Attends annual in-services on Safety, Infection Control and hospital exposure control plan related to Blood Borne Pathogens
Avoids hazardous situations by using proper body mechanics
Maintains confidentiality of patient care information
Attends in-service and staff meetings related to Unit Secretaries. Keeps current with changes by reading Nursing updates, Informatics Newsletters, and posted memos
Adheres to hospital policies and procedures (i.e., dress code)
Maintains all areas of the nursing station in a neat and orderly manner. Orders and maintains adequate amount of clerical supplies for the efficient functioning of the nursing unit
Initiates, updates and maintains Patient/ unit communication tools ( i.e., Daily Floor Census Record, Sign out Sheets)
Checks Pneumatic tube station frequently. Addresses contents of received tubes in a timely manner
Demonstrates proper phone etiquette (i.e. identifies self, is polite and courteous, puts call on hold while waiting for staff to answer, etc) and reestablishes contact with caller while on hold
Takes phone messages and relays messages to the appropriate staff in a timely manner
Qualification
Required
High School graduate
General clerical skills and typing ability required
Preferred
Some medical background and knowledge of medical terminology
Knowledge of computer and printer operations and features
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
Founded in 1972
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
Near North Health
2025-12-01
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2025-11-18
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