Fifth Third Bank ยท 22 hours ago
Float CSR/Teller - Southwest Dayton Region - Full Time
Franklin, OH
Full-time
Onsite
Entry, Mid Level
2+ years expFifth Third Bank is a financial institution committed to providing excellent customer service. The Float CSR/Teller role involves assisting customers with daily transactions, addressing inquiries, and ensuring a positive customer experience while adhering to bank policies.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times
Have a developed rapport with the customer base and have knowledge of account ownership
Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues
Be responsive and timely with correspondence and problem resolution
Maintain a position of trust and responsibility by keeping all customer business confidential
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed
Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes
Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures
Consistently meet or exceed sales referrals, as set by management
Actively involve self in daily huddles, sales meetings and staff meetings
Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs
Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling and cross-selling of bank products and services
Utilize appropriate tools for all referrals sent to business partners for tracking purposes
Consistent daily review of tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals
Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training
Qualification
Required
High school diploma/GED
Work involves extensive cash handling, which requires ability to perform advanced math functions
Work involves contact with the public, necessitating the ability to present a professional image
Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue
Work requires the ability to properly read and write well enough to communicate in both oral and written form
Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 2 years of CSR experience
Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
Need to have flexibility in scheduling
Benefits
Comprehensive benefits and differentiated compensation offerings
Extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
DBusiness Magazine
2026-01-08
2026-01-06
Company data provided by crunchbase