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Blackbaud · 20 hours ago

Payments Optimization Expert

United States

Full-time

Remote

Mid, Senior Level

$67K/yr - $91K/yr

5+ years exp

Blackbaud is the leading software provider for social impact organizations, and they are seeking a Payments Optimization Expert to enhance the customer experience by optimizing payment products. This role involves developing strategies for recurring payments, analyzing data trends, and collaborating with various teams to ensure effective payment solutions and customer success.

Cloud ComputingCloud Data ServicesNon ProfitSoftware

Responsibilities

Authorization Strategy Development: Design and execute strategies to improve authorization rates for recurring payments, leveraging AI, smart routing, and issuer partnerships

Data Analysis & Insights: Use tools such as Gong, Salesforce, and Qlik to analyze transaction trends, identify failure points, and recommend improvements

Collaboration: Work closely with sales, renewals, and customer success teams to ensure revenue is saved and optimized

Cross-Functional Enablement: Partner with Sales, Customer Success, and Product teams to align messaging, training, and enablement materials with best practices

Recurring Payments Lifecycle Management: Monitor and manage recurring payment flows, including auto-updates, retries, and decline recovery strategies

Performance Reporting: Define KPIs and reporting frameworks to track improvements in authorization rates, customer retention, payments adoption, and revenue optimization

Customer Partnership: Partner with customers to maximize the impact of Blackbaud Integrated Payment (BBIP) across regular giving, online giving, and partner solutions

Solution Onboarding & Optimization: Lead payment solution onboarding, integration, and optimization for selected customers

Subject Matter Expertise: Act as a subject matter expert on payment optimization, compliance (e.g., PCI, DSS), and best practices

Product Enhancement: Collaborate with internal teams and partners to enhance product offerings and customer experience

Strategic Planning: Develop long-term strategic and short-term tactical plans for the growth of BBIP across the region

Churn Save Program: Enhance churn save program by collaborating with Customer Success Managers (CSMs) and Renewals teams

Adoption & Renewals: Ensure adoption of BBIP among all Required Use customers and partner with Renewals team to ensure payments renewals and custom rate optimization

Qualification

Payments experienceRecurring billing systemsData analysis toolsFraud preventionAPIsComplianceGlobal payment railsStakeholder managementPassion for nonprofitCommunication