Mount Sinai Morningside · 4 months ago
Director of RCM EPIC Optimization Patient Financial Services -Corporate 42nd Street- Full-Time-Days (Hybrid)
New York, NY
Full-time
Hybrid
Director/Executive
$127K/yr - $191K/yr
7+ years expMount Sinai Morningside is a leading healthcare provider committed to delivering outstanding patient care. The Director of RCM EPIC Optimization will be responsible for implementing automation solutions and workflow enhancements to improve financial performance and operational efficiency within the Revenue Cycle Management function.
Hospital & Health Care
Responsibilities
Develop and execute the EPIC optimization roadmap for Revenue Cycle functions, aligning with Mount Sinai’s strategic objectives and regulatory requirements
Lead the design, testing, and implementation of workflow improvements, automation tools, and new RCM capabilities within EPIC
Champion the adoption of EPIC functionality, ensuring end-user proficiency and maximizing system capabilities for front, middle, and back-end revenue cycle operations
Identify automation opportunities across registration, coding, billing, denial management, and patient collections to reduce manual work and improve accuracy
Partner with IT, vendors, and internal teams to develop and deploy AI-driven and robotic process automation (RPA) solutions within EPIC and related applications
Evaluate emerging EPIC features and revenue cycle technologies to recommend strategic adoption and integration
Identify bottlenecks and implement rapid-cycle improvements
Conduct current-state workflow assessments and implement standardized best practices across all RCM functions
Establish KPIs, dashboards, and analytics tools to monitor performance, identify bottlenecks, and guide continuous improvement
Collaborate with revenue cycle leadership to ensure optimized processes deliver measurable improvements in cost-to-collect, clean claim rates, denial reduction, and cash acceleration
Assess and redesign current-state workflows for maximum efficiency and compliance
Establish and maintain standardized processes across all revenue cycle operations
Act as the primary liaison between Revenue Cycle, MSHS IT (DTP), and operational leaders to ensure alignment of priorities and system changes
Facilitate governance processes for EPIC change requests, prioritizing initiatives based on ROI and operational impact
Provide leadership, training, and guidance to staff and managers to foster a culture of optimization and innovation
Maintain strong understanding of revenue cycle metrics and build processes to enhance analytical capabilities, process improvement identification, and technology enhancements
Maintain strong understanding of various system functionalities and lead team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction
Build effective, collaborative relationships with key stakeholders across departments
Resourceful in creating or fine-tuning the processes necessary to complete the work along with the ability to organize people and activities
Challenge existing norms or courses of action to facilitate fully informed decision-making. Help institute balanced decision-making by identifying risks and opportunities
Establish and maintain strong working relationships with revenue cycle leaders, key stakeholders, and foster a strong working relationship with key strategic partners
Provide leadership and support governance processes to result in effective, efficient, standardized, and compliant practices
Create feedback loops and enhancement pipelines informed by stakeholders and data
Maintain strong understanding of revenue performance metrics and payer mix
Ensure compliance with all HIPAA privacy and security standards
Conform to the established policies/ procedures/ processes/ Standards of Behavior
Performs other duties as required by the System Vice President of RCM
Qualification
Required
Bachelor's degree in business administration, Healthcare Administration, Information Systems, or related field (master's degree preferred)
EPIC certification(s) in relevant RCM modules (e.g., Resolute Professional Billing, Hospital Billing, Claims, Contract Management) strongly preferred
Minimum 7–10 years of progressive experience in healthcare revenue cycle management, with at least 5 years in EPIC optimization or related EMR optimization leadership roles
Proven track record of leading automation and workflow redesign initiatives that improve RCM performance metrics
Strong knowledge of front, middle, and back-end revenue cycle processes and best practices
Experience with data analytics, KPI tracking, and business intelligence tools
Company
Mount Sinai Morningside
At Mount Sinai Morningside, we offer exceptional clinical care and research within the comfort of a neighborhood hospital known for compassion and sensitivity.
1001-5000 employees
H1B Sponsorship
Mount Sinai Morningside has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (26)
2022 (20)
2021 (6)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Faye Reiff-Pasarew
Deputy CMO, Associate Chief of Hospital Medicine, Assistant Professor of Internal Medicine
Lucy Xenophon, MD, MPH
Chief Transformation Officer
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