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Katapult · 1 day ago

Client Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Katapult is dedicated to unlocking financial possibilities through innovative technology. The Client Success Manager is responsible for driving sales of the lease-to-own product and providing ongoing support to merchants, aiming to achieve and exceed sales goals while maintaining and expanding business opportunities.

Financial ServicesFinTechPaymentsRetail TechnologySoftware

Responsibilities

Develops and increases sales revenue to meet assigned targets

Onboard new merchants via training and ramp up performance through continuous improvement in the areas of marketing, underwriting, and product enhancements

Keeps merchants informed of product changes, services and other general information of interest to customers

Identify new methods for driving LTO traffic

Monitor competitive activity and assess opportunities and threats

Troubleshoots problems and coordinate with applicable departments regarding product issues or enhancements

Target and develop omnichannel sales opportunities within existing accounts to present Katapult’s leasing platform

Maintain a current knowledge of industry trends, opportunities, channels, products, and competitors to be seen as a trusted business advisor to accounts

Represent Katapult at networking events, conferences and in-person meetings with accounts

Maintain relationships with strategic retail partners to drive existing and new business

Identifies social media strategy opportunities and partners with the merchant to implement

Other job duties as assigned