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Baltimore Gas and Electric · 1 week ago

External Affairs Mgr - BGE

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$118K/yr - $163K/yr

7+ years exp

Baltimore Gas and Electric is a leading energy company committed to powering a cleaner, brighter future. The External Affairs Manager is responsible for developing and enhancing relationships with governmental officials and community leaders to resolve issues and optimize the corporate image, ensuring customer satisfaction and effective communication during emergencies.

Natural ResourcesOil and Gas

Growth Opportunities

Responsibilities

Establish and maintain effective working relationships with municipal, Baltimore County and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day-today and emergency response situations. Represent the Company at municipal council meetings and other after hours official forums. (35%)

Provide input to corporate leadership team and other business units to shape the Company's strategic direction. Develop and execute community outreach and communications plans pertaining to high-impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner. (35%)

Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials. (15%)

Actively participate in economic development, business and community organizations to demonstrate the Company's commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company. (10%)

Interface with the Large Customer Services account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts. (5%)

Qualification

Public/Governmental relationsCustomer service experienceInterpersonal skillsNegotiation skillsWritten communicationVerbal communicationProject ManagementComputer literacyIndependent decision-making

Required

Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations

7 - 10 years relevant experience, with at least 5 years' experience in customer service public policy-related areas

Well-developed interpersonal skills, including negotiation and facilitative skills

Demonstrated effective written and verbal communication skills

Knowledge of relevant computer systems and ability to display applicable level of computer literacy

Self-motivated with ability to demonstrate independent decision-making

In lieu of degree, 9-12 years of relevant experience

Preferred

Project Management/Development experience with legislative and regulatory policy

Benefits

Annual Bonus for eligible positions: 20%

401(k) match and annual company contribution

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

Employee Assistance Program and resources for mental and emotional support

Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

Referral bonus program

And much more

Company

Baltimore Gas and Electric

Glassdoor4.0

BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.3 million electric customers and more than 700,000 natural gas customers in Central Maryland.

Founded in 1816

Baltimore, Maryland, USA

1001-5000 employees