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MUTOH America Inc. · 1 day ago

Field Service Engineer

Phoenix, AZ, USA, 85042

Full-time

Onsite

Entry, Mid Level

2+ years exp

MUTOH America Inc. is a company specializing in large format printing equipment, and they are seeking a Field Service Engineer to provide dealer support and technical assistance. The role involves diagnosing hardware and software issues, performing repairs, and training dealer technicians while maintaining strong customer relationships.

Manufacturing

Responsibilities

Take inbound service calls from MUTOH America Inc. authorized dealers to assist in the evaluation of hardware and software issues for large format print equipment

Analyze and resolve technical issues related to MUTOH printer equipment and plotters

Travel to support dealer break-fix and installations

Provide training for dealer technicians to better service and train on equipment

Perform in office break-fix refurbishment for equipment resale

Perform in office break-fix to support MUTOH show room

Train the end-user on the functionalities of MUTOH hardware and software

Process returns and warranty OEM part replacement

Travel at least 20% of the time

Qualification

FlexiSignMechanical skillsProblem-solving skillsPrinting industry experienceCustomer service skillsCommunication skillsTime management skillsOrganizational skillsAttention to detail

Required

Associate's degree or Certification in a mechanical or technical field

Minimum of 2 years' experience using FlexiSign or other RIP large format design software

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Strong mechanical, mathematical, and problem-solving skills

Strong time management skills and ability to work productively with minimal supervision

Organized with attention to detail

Understanding of tools and technology needed to complete repairs (tools are provided)

Ability to kneel, crouch, stand for up to 8 hours at a time, sit and drive for long periods of time, lift printers onto a stand, carry/move equipment weighing up to 100lbs