Northfield Park Racino ยท 1 day ago
IT Application Support Specialist
Northfield,OH,US
Full-time
Onsite
Mid Level
3+ years expNorthfield Park Racino is seeking an IT Application Support Specialist responsible for providing technical and functional support for business and gaming applications. The role involves ensuring mission-critical systems operate efficiently, resolving user issues, and maintaining data accuracy while coordinating with vendors and assisting in system updates.
Gambling & Casinos
Responsibilities
Provide functional and technical support for property-wide applications including casino management systems (CMS), POS, HRIS, and timekeeping systems
Monitor daily application performance, troubleshoot system errors, and coordinate issue resolution with IT staff, vendors, and end users to ensure business continuity
Maintain system access and user permissions in accordance with internal control and gaming regulatory standards
Assist in the testing, deployment, and validation of software patches, upgrades, and new releases to minimize disruption to operations
Create and maintain documentation for application configurations, workflows, troubleshooting procedures, and knowledgebase articles for internal use
Collaborate with operational departments (Gaming, racetrack, Food & Beverage, Finance, and HR) to identify system needs, improve processes, and recommend technical solutions
Participate in new system implementations, property expansions, and integrations with enterprise applications
Provide user training and support materials to ensure consistent and compliant use of systems
Track and report application incidents, service requests, and performance trends via the IT service desk/ticketing system
Assist with data validation, reporting accuracy, and integrity of system interfaces between gaming, hospitality, and financial systems
Maintain compliance with company IT policies, cybersecurity requirements, and state gaming regulations
Perform additional duties and special projects as assigned by management
Qualification
Required
Must be at least 21 years of age
Three or more years of applicable experience, Associates or above degree preferred, or combination of experience and education
Working knowledge of enterprise and property management applications such as Agilysys LMS/Infogenesis, Micros, Stratton Warren, Kronos/UKG, Workday, or comparable systems
Understanding of gaming and hospitality operations including slot systems, racetrack, F&B, HR/payroll, and finance
Familiarity with help desk operations, ticketing systems, and ITIL service management concepts
Basic understanding of SQL queries, system integrations, and reporting tools
Strong analytical and critical thinking skills with attention to detail
Excellent verbal and written communication skills with a customer-service orientation
Ability to manage multiple priorities and work effectively in a fast-paced, 24/7 hospitality environment
High integrity and discretion when handling sensitive or confidential data
Proficiency with Microsoft Office and enterprise collaboration tools
Must be able to work flexible hours, including weekends, holidays, and overnight shifts as needed to support operational systems
Must maintain a valid state gaming license as required by jurisdiction
May be required to participate in on-call rotation or after-hours maintenance
Ability to communicate on the telephone (hearing)
Ability to understand technical manuals
Ability to speak English
Ability to work amicably with co-workers
Ability to write legibly in English
Ability to learn tasks in a reasonable amount of time
Ability to read instructions and numbers in English
Ability to follow supervisor's instructions
Ability to complete tasks with numerous interruptions
Regular attendance at meetings with both internal team members and external parties as appropriate, which may include enclosed office spaces and/or outdoor field site locations
Preferred
Associates or above degree preferred
Company
Northfield Park Racino
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase