High Road Hiring · 4 days ago
Client Service / Operations Manager
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
$85K/yr - $100K/yr
7+ years expHigh Road Hiring is a boutique Private Wealth firm serving successful families, and they are seeking a seasoned Client Service / Operations Manager to serve as the operational backbone of the firm. The role involves managing client service operations, ensuring compliance, and providing executive support while maintaining high levels of accuracy and organization.
Staffing & Recruiting
Hiring Manager
Sofia Ziegler
Responsibilities
Proactive Communication: Call clients to alert them of money movement or deposits before emailing
Execution: Manage account openings, ACATs, RMDs, and transfers via Fidelity Wealthscape with zero error rate
Follow-up: Gently but persistently follow up with clients to secure signed forms and required documentation
Recordkeeping: Own the firm’s document hierarchy in Dropbox, ensuring all advisory agreements and ADV/CRS acknowledgments are filed correctly
Tracking & Reporting: Manage monthly logging of gifts, entertainment, and mail. Maintain spreadsheets and submit reports via the compliance portal
Marketing Submissions: Coordinate the approval process for newsletters and decks, managing edits until they are approved for distribution
Concierge Management: Work directly with carriers (MassMutual, Guardian, etc.) to request quotes and illustrations
Simplification: Summarize complex quotes into clean spreadsheets for the Principal’s review
Application Process: Pre-fill applications and track the underwriting process from submission to approval
Office Management: Handle day-to-day office needs, from basic troubleshooting to coordinating team lunch orders
Drafting & Prep: Draft emails in the Principal’s voice and create meeting materials. Assist with polishing client presentations using PowerPoint or Canva
Qualification
Required
7+ years in Financial Services, RIA Operations, or Executive Assistance
Microsoft Excel (expert)
PowerPoint
Dropbox
High discretion
Strong communication
Ability to work independently
Preferred
Fidelity Wealthscape (strongly preferred)
Wealthbox
Orion
eMoney
Benefits
Matching 401(k)
Health Insurance
Company
High Road Hiring
With 15 years of experience immersed in the unique demands of the Family Office sector, High Road Hiring is your premier partner for bespoke talent acquisition.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase