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Onto Innovation · 2 days ago

Field Service Engineer 3

Maricopa County, AZ

Full-time

Onsite

Mid Level

$71K/yr - $107K/yr

Onto Innovation is a leader in process control and advanced semiconductor technologies. The Field Service Engineer will provide technical support, troubleshoot systems, and ensure the successful installation and maintenance of tools at customer sites, primarily in the Phoenix, AZ area.

3D TechnologyManufacturingSemiconductor

No H1B

U.S. Citizen Only

Responsibilities

Perform tools installation, software upgrade, maintenance, and service activities at customer sites

Technical phone support and on-duty shift required

Work independently for troubleshooting and hardware failures

Capable of generating variation reports for tool install update, issue report, and training material

Weekly base update and tool status update are required

Technical document and experience sharing within the group to enhance group member skill

Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships

Qualification

Mechanical EngineeringTroubleshootingSemiconductor ExperienceMicrosoft OfficeCommunication SkillsTeam Spirit

Required

Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related

Proficient in Microsoft Office products

Familiar with PC's and have a strong troubleshooting background

Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission

Outstanding verbal and written communication skills necessary

Hard working with team spirit

Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)