At Home Care Hospice · 1 month ago
Account Manager, Client Services
US-CA-SACRAMENTO
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
3+ years expAt Home Care Hospice is a growing pharmaceutical services company, and they are seeking an Account Manager of Client Services. The role involves cultivating and maintaining strategic relationships with clients, ensuring customer satisfaction, and managing client retention in a long-term care pharmacy setting.
Health CareWellness
Responsibilities
Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
Accountable for all aspects of client relationships; primary go-to person for your client base
Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
Leads client contract renewal process in collaboration with other key PharMerica stakeholders
Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications
Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
Represents PharMerica at corporate/networking/client events and conferences
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualification
Required
Bachelor's degree or equivalent experience
Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
Ability to communicate to all levels of management
Excellent time-management and basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Ability to collaborate cross-functionally
Experience working within a collaborative team
Experience in a project management and client-facing customer service role
Strong background with the ability to manage multiple priorities and deadlines at once
Benefits
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Company
At Home Care Hospice
AT Home Care is owned and operated by caring individuals with over 40 years of Health Care and Clinical expertise, and is the largest independent home health care agency in Virginia.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase