Syntricate Technologies ยท 4 months ago
Site Reliability Engineer (Production Monitoring & Support)
Chicago, IL
Full-time
Onsite
Mid LevelSyntricate Technologies is a company seeking a Site Reliability Engineer focused on production monitoring and support. The role involves managing support projects, monitoring key dashboards, and ensuring timely alerts while collaborating with the team to resolve production issues.
Information TechnologyProject ManagementQuality Assurance
Responsibilities
Must have worked on support projects
Must know GCP, Kubernetes and Dynatrace
Knowledge on Splunk / Sumologic log monitoring is an advantage
Monitoring all the key dashboards and timely alerting
Find RCA for all production issues
Help team to debug potential issues
Handling daily standup calls and all other client calls
Run through all the JIRA tickets and have the ticket updated with latest findings/RCA
Should represent SRE in all client calls and have the deep knowledge on all the tickets/ issues created by the team
Create alerts based on production issues
Create new dashboards for any new features
Support onsite team with providing various details from different tools to help with the investigation
Always validate if the team is following the SOPs or the process defined for an alerts/ issue
Contacting all the external vendors if in case their integrations fail
Measure the front-end metrics for the site with various tools available
Qualification
Required
Must have worked on support projects
Must know GCP, Kubernetes and Dynatrace
Knowledge on Splunk / Sumologic log monitoring is an advantage
Monitoring all the key dashboards and timely alerting, Find RCA for all production issues, Help team to debug potential issues, Handling daily standup calls and all other client calls, Run through all the JIRA tickets and have the ticket updated with latest findings/RCA
Should represent SRE in all client calls and have the deep knowledge on all the tickets/ issues created by the team
Create alerts based on production issues
Create new dashboards for any new features, Support onsite team with providing various details from different tools to help with the investigation, Always validate if the team is following the SOPs or the process defined for an alerts/ issue
Contacting all the external vendors if in case their integrations fail
Measure the front-end metrics for the site with various tools available
Company
Syntricate Technologies
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services.
Founded in 2004
51-200 employees
H1B Sponsorship
Syntricate Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase