Follett Higher Education ยท 1 day ago
Assistant Retail Team Lead - Track House Sport Shop
Stanford, CA
Full-time
Onsite
New Grad, Entry, Mid Level
$20/hr - $23.94/hr
0+ years expFollett Higher Education is a leading provider of education technology and services, operating nearly 1,200 local campus stores across the continent. They are seeking an Assistant Store Manager to support store operations, drive sales growth, and ensure an engaging customer service experience while mentoring team members and overseeing financial metrics.
EducationLanguage LearningTraining
Responsibilities
Supervises the work activities of sales team members FT/PT and Temporary, including:
Schedules team members' work hours
Trains new team members FT/PT and seasonal team members hired for peak seasons
Ensures Sales Team members follow company and store policies, procedures, and standards
Ensures the proper merchandising standards, promotion standards, creating displays, etc
Performs onboarding procedures for new hires
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience
Receive, verify, and unload orders as necessary
Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits
Stock shelves and take inventory per Store schedule
May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas)
Executes merchandising standards, promotion standards, creating displays, etc
May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store
Keyholder with opening and closing responsibilities
Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports
This applies to shrink prevention practices and activities, such as visible customer service
Performs other duties as assigned
Qualification
Required
An Associate's Degree or equivalent is preferred
0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred
General Computer Skills
Benefits
Medical, Dental, & Vison
Voluntary Insurance plans
401k + 100% company match (up to 4%)
80 hours vacation + sick days
10 paid company holidays
Quarterly Bonus Plan
Company
Follett Higher Education
Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the academic journey.
5001-10000 employees
H1B Sponsorship
Follett Higher Education has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Kevin Renshaw
Vice President Business Development & Strategic Partnerships
Mike McEneany
Vice President of Business Development & Strategic Partnerships
Recent News
Company data provided by crunchbase