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Harbor Health · 18 hours ago

Patient Reception Specialist - Round Rock

Round Rock, TX

Full-time

Onsite

Mid Level

3+ years exp

Harbor Health is a new multi-specialty clinic group in Austin, TX, seeking a skilled Patient Reception Specialist to join their team. The role involves ensuring smooth clinic operations by informing patients about their visits and handling necessary documentation while also supporting back office needs.

Health CareMedicalmHealthPersonal HealthWellness

Hiring Manager

Abby Helsel

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR

Perform demographic and insurance validation, and inform patients of privacy policies and procedures

Keep the reception and patient waiting areas clean and organized

Potentially collaborating with the clinical team to execute care tasks as ordered by our providers

Completing opening and closing tasks each day to prepare for daily operations

Qualification

E.H.R. systemCPR CertificationPhlebotomyBilingual English/SpanishCustomer serviceCommunication skillsTeamwork

Required

High School Degree or equivalent

Minimum of 3 years of experience in primary care

CPR Certification

Computer skills with the ability to enter information in the E.H.R. system and compile reports or data as requested

Ability to read, write, and speak English

Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication

Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds

Ability to work effectively with managers, co-workers, members of the public and professional groups

Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude

Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public

Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, and effectively assist providers

Working irregular hours

Physically demanding, moderate-stress environment

Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions

Pushing and pulling heavy objects

Full range of body motion including handling and lifting clients

Position requires light to moderate work with 50 pounds maximum weight to lift and carry

Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing