Sr Director / Vice President of Customer Success jobs in United States
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CyberCoders · 1 week ago

Sr Director / Vice President of Customer Success

positionNew York, NY
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$160K/yr - $200K/yr
date7+ years exp

CyberCoders is seeking a Sr Director / Vice President of Customer Success to lead the customer success team. This role involves developing strategies to enhance customer engagement, ensuring successful onboarding and adoption, and fostering strong relationships with key clients.

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Growth OpportunitiesbadNo H1Bnote
Hiring Manager
Bobby June
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Responsibilities

Lead and manage the customer success team to achieve company goals and objectives
Develop and implement customer success strategies that align with business objectives
Monitor customer health metrics and take proactive measures to address potential issues
Collaborate with sales, product, and marketing teams to ensure alignment on customer needs and expectations
Drive customer engagement initiatives to maximize retention and satisfaction
Conduct regular business reviews with key clients to assess their needs and provide insights on product usage
Utilize Salesforce and Excel for tracking customer success metrics and reporting progress to stakeholders

Qualification

Customer success managementSalesforceData analysisB2B experienceCustomer success metricsLeadershipCommunicationTeam management

Required

Bachelor's degree in Business Administration, Marketing, or related field
7+ years of experience in customer success, account management, or a related field within a B2B environment
Proven track record of managing customer success teams and driving customer satisfaction
Strong understanding of customer success metrics and methodologies
Experience with Salesforce and advanced Excel skills for data analysis and reporting

Preferred

MBA preferred
Experience working with a startup and/or tech company would be great to have

Benefits

Medical coverage
Life Insurance Coverage
401(k) plan
Vacation/sick leave
Paid company holidays
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Commuter benefits

Company

CyberCoders

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CyberCoders is a recruiting firm locating job positions across all industries, including finance, education, engineering and healthcare.
dateFounded in 1999
location
Irvine, California, USA
people-size201-500 employees
web-link
http://www.cybercoders.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2013-12-02Acquired

Leadership Team

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Nate Shuman
Lead Recruiter (Tech) CEO Club
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Matt Miller
CTO
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Recent News

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