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Oddball · 1 day ago

Service Design Lead

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $160K/yr

Oddball believes that the best products are built when companies understand and value the things they are working on. As the Service Design Lead, you’ll shape the end-to-end experience of a next-generation platform and lead efforts to design a connected, human-centered service ecosystem.

Computer Vision

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Shape the end-to-end experience of a next-generation platform

Design a connected, human-centered service ecosystem

Lead efforts to map and improve the full beneficiary journey across digital and non-digital touchpoints

Ensure experiences feel cohesive, intuitive, and trustworthy

Partner closely with product, engineering, and data teams

Translate complex data, interoperability requirements, and emerging capabilities into clear, ethical, and usable experiences

Drive service blueprinting, design governance, and research practices

Align operational systems with real human needs

Help ensure measurable improvements in usability, self-service adoption, and beneficiary satisfaction

Lead and influence other designers

Provide clear direction, prioritization, and feedback

Mentor and guide UX practitioners

Design for end-to-end ecosystems

Create and maintain service blueprints

Demonstrate skill in human-centered research

Partner with product, engineering, and data teams to translate strategy into actionable design outcomes

Demonstrate strong communication and storytelling skills

Hands-on experience with Figma, Mural/Miro, and service mapping or design collaboration tools

Perform other related duties as assigned

Qualification

Service DesignUX StrategyExperience DesignHuman-centered researchService blueprintingFigmaMural/MiroData interoperabilityCommunication skillsMentoringCollaboration

Required

Proven experience leading Service Design, UX Strategy, or Experience Design within large-scale, complex digital modernization efforts

Demonstrated ability to lead and influence other designers, providing clear direction, prioritization, and feedback, with experience mentoring and guiding UX practitioners to deliver high-quality work in a fast-moving, collaborative environment

Strong ability to design for end-to-end ecosystems, not just isolated products or features

Experience creating and maintaining service blueprints that connect front-stage user experiences with back-stage systems, data flows, and operational processes

Demonstrated skill in human-centered research, including qualitative research, journey mapping, and co-creation with users and stakeholders

Comfort partnering with product, engineering, and data teams to translate strategy into actionable design outcomes

Solid technical literacy, including familiarity with data interoperability, authenticated user experiences (SSO/identity), and applied AI/ML concepts

Strong communication and storytelling skills to align diverse stakeholders around a shared, human-centered vision

Hands-on experience with Figma, Mural/Miro, and service mapping or design collaboration tools

Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance

Bachelor's Degree