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RR Donnelley · 2 days ago

Global Operations Records Manager (Hybrid)

New York, NY

Full-time

Hybrid

Mid, Senior Level

$91K/yr - $145K/yr

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking a Global Operations Records Manager who will be responsible for the overall delivery and continuous improvement of Records Management services, focusing on operational ownership and people leadership.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Direct daily Records Management operations, ensuring accuracy, timeliness, and adherence to firm standards

Manage electronic archives operations, including platforms, workflows, controls, and operations dependencies

Evaluate existing workflows and partner with internal teams and vendors to implement efficiency improvements, including automation and AI-enabled solutions

Act as the primary escalation point for operational inquiries and issues, ensuring timely resolution

Manage vendor relationships and onsite/offshore teams, establishing clear expectations and accountability

Coordinate execution of global and regional initiatives, tracking deliverables, timelines, and risks through completion

Review operational performance and reporting, identifying trends, risks and correct actions

Lead regular business reviews focused on service quality, performance, and continuous improvement

Maintain consistent, professional communication with stakeholders and service partners

Allocate resources effectively to meet commitments and manage competing priorities

Lead, coach, and support onsite and offshore team members

Conduct performance management activities, including goal setting, feedback, and development planning

Support onboarding, training, scheduling, and coverage planning to ensure operational continuity

Reinforce a culture of accountability, integrity, strong work ethic, and service excellence

Maintain clear role ownership and knowledge coverage across the team

Qualification

Records ManagementOperational LeadershipAutomation TechnologiesDigital WorkflowsInterpersonal SkillsProblem SolvingCommunication SkillsAttention to Detail

Required

Bachelor's Degree in discipline related to functional role

Experience leading operational teams in a service delivery or client-facing environment

Working knowledge of operational technologies and platforms that support information management, digital workflows, or service delivery environments

Familiarity with automation and emerging technologies (including AI-enabled tools) as applied to operational efficiency, reporting, and risk mitigation

Ability to partner effectively with technology, data, and vendor teams to evaluate and improve systems and tools

Strong leadership, interpersonal, and communication skills (verbal and written)

Demonstrated ability to prioritize, execute, and resolve issues promptly

Strong problem solving and reasoning skills

High degree of integrity, professionalism, and attention to detail

Preferred

Records Management experience strongly preferred

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)