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IKEA · 1 day ago

Retail Customer Service II

Greater Orlando

Part-time

Onsite

Entry Level

$17.58/hr - $22.42/hr

1+ years exp

IKEA is a company that aims to improve everyday life for many through its products and services. They are seeking a Retail Customer Service II to create positive customer experiences, handle transactions, and build loyalty during the shopping journey.

FurnitureHome DecorRetailShopping

Responsibilities

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience

Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager

Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience

Builds emotional connections through meaningful and empathetic interactions with customers

Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed

Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns