Ouro · 1 week ago
Global Partner Specialist
Austin, TX
Full-time
Onsite
New Grad, Entry LevelOuro is a global financial services and technology company focused on innovative financial empowerment solutions. The Global Partner Specialist role involves providing support to global partners and internal employees, resolving issues, managing communications, and assisting with various operational tasks.
FinanceFinancial ServicesTransaction Processing
Responsibilities
Provide information to global partners in a professional and timely manner as part of the support team
Support internal Ouro employees and the partnership network by resolving issues via calls, chats, or emails
Handle escalations and assist tellers with navigating internal tools
Answer process-related questions for both partners and internal staff
Set up partner tools and resources required for business operations
Retrieve invoice information for the accounting department as needed
Respond to fraud alerts by working emails to freeze funds and prevent unauthorized transactions
Assist leadership with ad hoc projects as assigned
Communicate clearly and efficiently, tracking multiple partner and client issues simultaneously
Alert leadership to knowledge gaps or training concerns identified during daily responsibilities
Take ownership of issues, following them through to resolution via email or phone
Collaborate closely with colleagues to ensure all daily responsibilities are covered
Maintain flexibility to work any hours that Partner Services is open, supporting team members and business needs
Qualification
Required
Possess strong written and verbal communication skills
Demonstrate organizational skills, attention to detail, and effective time management and multitasking abilities to handle multiple tasks simultaneously
Maintain focus and productivity with minimal supervision
Bring experience in de-escalating situations, exhibit superior soft skills, and think creatively to solve problems
Show a commitment to continuous personal and professional growth within the company
Ability to work onsite at Ouro's office in Austin, Texas
Hold a high school diploma; university-level coursework is a plus
Eligible candidates may be subject to drug, criminal history, and credit checks, per Ouro's Background Check policy and applicable laws
Company
Ouro
Ouro offers innovative financial services and technology solutions, focusing on financial empowerment.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Frances Pinedo
COO
Sara Walsh
Director, Global Partnerships
Company data provided by crunchbase