FIT Staffing · 2 days ago
Application Support Analyst (SQL/WMS)
Springfield, MA
Full-time
Hybrid
Mid LevelFIT Staffing is seeking an Application Support Specialist responsible for ensuring the stability and smooth operation of production systems and applications. This role involves incident response, technical troubleshooting, and supporting end-users across multiple departments while collaborating with cross-functional teams and vendors.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Ensure continuous availability and performance of critical production systems
Respond promptly and efficiently to incidents to minimize business disruptions
Troubleshoot and resolve complex technical issues in collaboration with cross-functional teams
Serve as a primary support resource for warehouse-related system needs
Work with third-party vendors, including situations where vendor responsiveness may vary
Write and execute complex SQL queries—including multi-table joins—for problem diagnosis and data investigation
Perform detailed root cause analysis and implement preventive measures
Support system integrations and evolving technology tools including SQL, Postman, RabbitMQ, and others
Provide support for warehouse operational processes and underlying systems
Knowledge of WMS platforms is required; experience with Infios HighJump/Körber WMS is a strong plus
Act as a key resource for warehouse users and operational stakeholders
Create and maintain clear written documentation, incident records, and system diagrams
Contribute to building a robust internal knowledge base to support faster resolution and smoother onboarding
Promote best practices to improve system reliability and user experience
Partner with developers, analysts, end-users, and warehouse personnel to resolve issues
Communicate clearly and professionally during incidents and troubleshooting efforts
Participate in on-call rotations and off-hours incident support as needed
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Strong SQL skills with experience writing complex queries and multi-table joins
Experience troubleshooting systems and applications in a production environment
Knowledge of Warehouse Management Systems (WMS); HighJump/Körber experience preferred
Excellent analytical and problem-solving abilities
Strong communication and interpersonal skills for effective end-user support
Ability to manage multiple tasks and work in a fast-paced environment
Preferred
Relevant certifications (e.g., ITIL, incident management) are a plus
Familiarity with tools such as Postman, RabbitMQ, and related technologies is beneficial
Company
FIT Staffing
FIT Staffing is an IT staffing and recruiting firm.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase