Olympia Hospitality · 1 week ago
Host / Hostess
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$16.60/hr - $16.60/hrOlympia Hospitality is a community-focused organization that values collaboration and integrity. The Host / Hostess role involves providing excellent customer service to enhance guests' dining experiences by managing reservations, seating arrangements, and guest inquiries.
Commercial Real EstateFinanceHotelReal EstateReal Estate Investment
Responsibilities
Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant
Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism
Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences
Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed
Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff
Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests
Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods
Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience
Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution
Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed
Qualification
Required
Provide high level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills
Preferred
Prior customer service experience
High school diploma and/or equivalent work experience
Benefits
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
Company
Olympia Hospitality
Olympia Hospitality has operated with a philosophy of maximizing value for over four decades by addressing the growing complexities of modern hotel and commercial facilities.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase