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Randstad · 23 hours ago

Compensation and Contract Specialist

United States

Contract

Remote

Mid, Senior Level

$18/hr - $18/hr

4+ years exp

Randstad is seeking a highly skilled and experienced Sr. Sales Contracting & Compensation Service Specialist to join their team. This crucial remote role is responsible for providing expert support and resolution services related to agent/broker contracts, compensation, and production issues.

Information TechnologyService IndustrySocial Network

H1B Sponsor Likely

Hiring Manager

Tami Schabel

Responsibilities

Serve as the primary point of contact for brokers, independent contractors, and internal departments to research, explain, and resolve complex commission, production, and contracting-related inquiries (including agent/group setup, billing/premium, and Schedule A’s)

Handle field force and broker registration requests from various internal teams (Customer Service, IT, Sales Resolution), including setting up authorized users, email accounts, password resets, appointing brokers/associates, and running background checks. Assist with onboarding new contracting team members

Accurately process point-of-call transactions and serve as the initial point of contact for internal and external queries. Review and research daily error transactions, discrepancies, and report variances to maintain accurate associate records and reconcile accounts

Maintain working knowledge of Aflac's contract and commissions policies, ensuring all procedures and agent information remain strictly confidential and align with the Code of Business Conduct and Ethics

Partner with more experienced team members to resolve the most complex issues and may serve as a Subject Matter Expert (SME) for departmental projects and initiatives

Qualification

Sales Contracting knowledgeCommissions processes knowledgeField Contracting knowledgeMicrosoft software proficiencyCustomer service experienceCommunication skillsAttention to detail

Required

High school diploma or equivalent and four years of job-related work experience; or an equivalent combination of education and experience

Working knowledge of Sales Contracting and Commissions processes and procedures (Required)

Working knowledge of Field Contracting and Commissions, Everwell (Level 1 Certification), Broker Services, Field Force Services Registration, Contest and Bonuses information, and Online Billing processes

Proficiency with Microsoft software, Business Objects, Taxport, and Document Direct

Excellent oral, written, and interpersonal communications skills for effective interaction and problem resolution with internal and external customers

Ability to apply a broad knowledge of principles, concepts, and procedures related to associate/agent licensing

Excellent attention to detail for processing transactions and reconciling accounts

Preferred

Experience providing customer services in a call center or similar work environment

Company

Randstad

Glassdoor3.8

Randstad is the world’s largest talent company and a partner of choice to clients.

Founded in 1960

Diemen, Noord-Holland, NLD

10001+ employees

https://www.randstad.nl

H1B Sponsorship

Randstad has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (754)

2022 (776)

2021 (1143)

2020 (1749)