Startup Resources · 1 day ago
Head of Customer Solutions - B2B SaaS - Austin
Austin, Texas Metropolitan Area
Full-time
Onsite
Director/Executive
$200K/yr - $240K/yr
6+ years expStartup Resources is a fast-growing B2B technology company, and they are seeking a Head of Customer Solutions to build and lead a critical post-sales function. This role involves owning the full customer journey after the deal is signed, ensuring successful integration and adoption of the platform while driving customer retention and expansion.
Staffing & Recruiting
No H1B
Responsibilities
Own Customer Solutions end to end: pilots, integrations, onboarding, support, and account management
Lead customer pilots and launches, getting customers live and successful quickly
Act as the senior escalation point for complex customer issues
Drive retention and expansion by proving value and growing product usage
Translate customer feedback into clear product improvements and roadmap input
Scale the function through better tooling, automation, and process design
Qualification
Required
6–10 years of experience in Solutions Engineering, Technical Customer Success, Product, or similar roles
Strong technical background and comfort working closely with engineering teams
Experience owning integrations, implementations, and post-sales execution
Proven ability to work cross-functionally and influence product direction
Comfortable operating in ambiguity and building functions from scratch
Benefits
Equity
Company
Startup Resources
Startup Resources | Talent Partner to Energy, Climate & CleanTech Founders Our focus: early-stage companies working on energy transition, climate solutions, and clean technology.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase