University of Illinois Chicago (UIC) School of Public Health · 1 day ago
Customer Service Representative - Endocrinology Clinic
Chicago, IL
Full-time
Onsite
Entry Level
$27.94/hr - $30.24/hr
3+ years expThe University of Illinois Chicago (UIC) School of Public Health is seeking a Customer Service Representative for their Endocrinology Clinic. The role involves performing customer service functions such as assisting with the customer satisfaction program, processing complaints, and managing patient check-in and registration.
Higher Education
Responsibilities
Accepts, screens and routes incoming calls. Makes appointments in person and by telephone. Consults with related departments in order to coordinate efficient and expedient access to services
Provides accurate information related to Department and Medical Center services and functions to patients, visitors and staff. Responds to more complex inquiries related to scope of services available, policies and procedures for patients, visitors and staff
Collects and verifies customer information, in the electronic medical record, in order to expedite delivery of services
Assists with orientation and ongoing training of staff in customer service
Responds to complex complaints received at the departmental level and routes them appropriately
Conducts primary research of complaints received
Produces/formats correspondence for follow-through/tracking of complaints received
Greets, assists and directs patients, visitors, and staff. Conducts assessment of customer service needs and makes arrangements to ensure needs are met
Collect customer payment and process. Reconciles payments, notifies management of discrepancies
Verifies, inputs, retrieves and/or reconciles data (e.g. registration, insurance, charges, etc.) using automated and manual systems
Runs basic reports to verify/reconcile data
Reviews and evaluates primary performance data
Participates on departmental and/or interdepartmental customer satisfaction teams as required
Inventories and orders supplies
Monitors compliance to Departmental, Hospital and regulatory standards
Assists other staff with support
Adheres to and the Medical Center’s Code of Conduct and remains in compliance with all required trainings
Perform other related duties and participate in special projects as assigned
Qualification
Required
High school diploma or equivalent
Any one or combination totaling three (3) years (36 months) from the following categories: college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's degree (120 semester hours) equals three (3) years (36 months)
Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
Benefits
Health
Dental
Vision
Life Insurance
A Retirement Plan
Paid time Off
Tuition waivers for employees and dependents
Company
University of Illinois Chicago (UIC) School of Public Health
As Illinois' only fully-accredited public health school, the University of Illinois Chicago (UIC) School of Public Health strengthens health equity and social justice in neighborhoods in Chicago and communities around the world.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Foster
Chief Development Officer
Company data provided by crunchbase