Ethos Veterinary Health ยท 19 hours ago
DVSC-Grapevine, Veterinary Client Service Lead
Grapevine, TX
Full-time
Onsite
Mid, Senior Level
$24/hr - $28/hrEthos Veterinary Health is a leader in veterinary medicine, and they are seeking a Veterinary Client Service Lead to join their Dallas Veterinary Surgical Center team. This role is essential in delivering exceptional customer service and overseeing a team of client service representatives to ensure smooth operations and a positive client experience.
Health CareMedicalVeterinary
Responsibilities
Collaborate with the Surgical Operations Manager (SOM) to ensure efficient DVSC operations at each location
Oversee the daily functions of Client Services employees, ensuring smooth workflows and optimal team performance
Manage Client Service staff schedules, ensuring adequate coverage, including handling PTO, call-outs, and other staffing adjustments
Provide hands-on support when necessary to maintain seamless operations
Conduct annual performance reviews and provide ongoing feedback to Client Service staff
Work closely with other Client Service Leads and the Hospital Director to develop and refine client service policies and workflows
Enforce all DVSC and Ethos policies and procedures to maintain consistency and compliance
Lead the planning and execution of Veterinary Receptionist Week to recognize and celebrate team contributions
Provide coaching, guidance, and professional development opportunities for Client Service employees
Collaborate with HR on employee performance issues, including disciplinary actions when necessary
Oversee training and onboarding of all new Client Service staff, ensuring a smooth transition into their roles
Address client service concerns brought forth by DVMs and other DVSC staff, ensuring prompt and professional resolution
Handle client complaints effectively, escalating issues to the Hospital Director as needed
Mediate conflicts within the team and administer appropriate disciplinary actions when required
Process client refund checks accurately and efficiently
Manage and reconcile location credit card receipts to ensure financial accuracy
Ensure the End of Day closeout is completed and posted by 9:00 AM the following business day
Oversee open invoices, ensuring they are completed and closed by the end of the month
Qualification
Required
Compassionate and enthusiastic 'people person' with a love for animals
Ability to thrive in a dynamic environment with new challenges
Commitment to delivering top-tier patient care
Exceptional customer service skills
Outstanding communication skills
Ability to build positive relationships with clients and referring veterinarians
Adaptability and multitasking skills
Ability to navigate unexpected situations
Fluency in English (speaking & reading)
Experience in customer service
Ability to provide coaching, guidance, and professional development opportunities
Experience in managing and reconciling financial transactions
Ability to oversee training and onboarding of new staff
Experience in handling client complaints and resolving issues
Ability to mediate conflicts within the team
Experience in conducting performance reviews and providing feedback
Ability to enforce policies and procedures
Experience in managing staff schedules and coverage
Preferred
Fluency in multiple languages
Benefits
401(k) with matching
Health, Dental, and Vision insurance
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Life and Disability insurance
Paid Time Off (PTO) and Holidays
Employee Assistance Program and Discounts (including Pet Discount)
Professional development and tuition assistance
Uniform stipend
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
Founded in 2015
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Head of Innovation and Clinical Learning - Ethos Leadership Team
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase