Idexcel ยท 23 hours ago
Network Technical Support
Raleigh, NC
Contract
Hybrid
Entry Level
$25/hr - $32/hr
3+ years expIdexcel is seeking a Network Technical Support Specialist to provide technical support for telecommunications services. The role involves working on various projects related to WAN, LAN, VPN, and other networking initiatives while ensuring strong customer relationships and support.
Cloud ComputingInformation TechnologySoftware
Hiring Manager
Chandra S
Responsibilities
Provide technical support to Telecommunications services including WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment
Establish customer relationships and deliver strong customer service
Troubleshoot router, switch, and modem connections and setup
Manage multiple activities and coordinate projects effectively
Work on-call, including overnights and weekends as needed
Qualification
Required
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree
Minimum of 3 years of applicable network experience and support
Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
Strong customer service experience as you will be instrumental in establishing customer relationships
Experience with Service NOW
Proficient with MS Office Suite, especially Excel and Teams
Strong organizational skills
Excellent communication skills, both written and verbal
Strong project coordination skills and ability to manage multiple activities at the same time
Trouble shooting knowledge of router, switch and modem connections and setup
Remote connections using VPN, Putty and or SSH
MUST be flexible and willing to work on-call, overnights and weekends as needed
Preferred
Prior T2 network support experience is a plus
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (116)
2023 (126)
2022 (198)
2021 (201)
2020 (282)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase