Commercial Jet · 1 day ago
Service Advisor
US-GA-College Park
Full-time
Onsite
Mid, Senior Level
$19/hr - $30/hr
4+ years expCommercial Jet is the nation’s largest dealership for commercial vehicles, and they are seeking a Service Advisor to manage and maintain all work orders in the service departments. The role involves overseeing service operations, assisting service writers, and ensuring effective communication with customers and salesmen regarding service progress.
Information Technology
Responsibilities
Manage day to day work flow in Excede for Internal,and Retail departments
Assign service writers work orders as needed
Assist Service writers with warranty claims and confirming who will pay for repair
Scan through work orders for “red flags” and assist service writers as needed
Review work orders and make sure they are in the correct status
Work with operations manager and maintain an accurate production schedule
Provide additional training to service writers as needed
Coordinate and manage work orders for all special projects
Attend all Production and BFO (Big Fleet Order) meetings
Effectively communicate with customers to provide updates on all escalated concerns and projects
Assist with managing overall workload for the service writers
Handle all overload work orders from other service writers
Must maintain positive working relationship with vendors, customers, and Work with manufacturers and warranty department to coordinate replacement part orders for timely receipt
Must have an understanding of what work orders the service writers are working on and fill in when needed
Hold service writers accountable for securing a pay type before work is complete
Complete a high closure rate on service tickets in System
Communicate all aspects of warranty issues with manufacturers to expedite approvals
Interpret technical instructions to reach a favorable outcome
Obtain prior approvals for all warranty claims with various
Maintain open communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendors
Aid in development and implementation of processes geared toward improved success of the warranty department
Effectively resolve escalated customer concerns
Challenge manufacturers for mutually favorable and fair decision making as required
Assist in training others
All other duties as assigned
Qualification
Required
High School Diploma or equivalent and five years of service office experience
A passing grade on the ASE C1R test
Four (4) or more years' work experience specifically related to service writing/warranty or customer service
Willingness and ability to work as a team player
Strong verbal and written communication skills
Strong Interpersonal skills
General knowledge of office practices and procedures
Self-starter, highly motivated and exhibits great initiative
Computer skills (Word, Excel)
Good typing skills
Work will be performed both in an office environment as well as an outside area
May be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of position
Must have good manual dexterity
Must be able to lift, push and pull a minimum of 50 pounds
Benefits
Health insurance
Paid holidays
Vacation pay
Company
Commercial Jet
Commercial Jet is a fully integrated high-value aviation services provider in Florida.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-08-18
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