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Frost · 1 week ago

Treasury Management Customer Service Representative

San Antonio, TX - One Frost

Full-time

Onsite

Entry Level

1+ years exp

Frost Bank is a leading banking institution dedicated to providing exceptional services to businesses and individuals. The Treasury Management Customer Service Representative will serve as the first line of support for customers, addressing technical issues related to Treasury Management Services and ensuring a high level of customer satisfaction.

Banking

Comp. & Benefits

Responsibilities

Use of multiple computer systems to gather information, identify, troubleshoot, and resolve customer questions and/or technical issues with regard to all Treasury Management Products

Escalate unresolved issues to internal support areas including team members, leaders, and Product Managers

Deliver updates to all involved parties including customers on unresolved issues

Offer a back-up plan while escalated issue is being reviewed/resolved

Ensure any assigned daily customer set-ups and maintenance are complete and accurate

Install Remote Capture Software to PC’s purchased by Commercial Customers to utilize Treasury Management Products

Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Qualification

Treasury Management knowledgeCustomer service experienceMicrosoft WindowsMulti-taskingCall Center experienceAssociates DegreeBilingual EnglishBilingual SpanishCommunication skills