International Medical Industries, Inc. · 1 day ago
Key Accounts Manager
Pompano Beach, FL
Full-time
Hybrid
Senior Level
5+ years expInternational Medical Industries, Inc. is seeking a Key Accounts Manager responsible for maintaining and growing relationships with valuable clients through exceptional service delivery and strategic account growth. The role involves developing account strategies, coordinating cross-functional efforts, and proactively identifying opportunities for retention and expansion.
Health CareManufacturingMedical Device
Responsibilities
Account Management: Serve as the primary point of contact for assigned accounts, ensuring consistent communication and high levels of customer satisfaction
Relationship Building: Develop deep relationships with key decision-makers and influencers within each account to understand their business needs and align solutions accordingly
Travel regularly (approximately 50%) to client sites, industry events, and company meetings to maintain relationships, support account growth, and deliver presentations and demonstrations
Strategic Planning: Create and execute account plans that drive retention, growth, and profitability
Problem Solving: Address client concerns and resolve issues promptly and professionally, coordinating with internal teams as needed
Performance Monitoring: Track account performance metrics, analyze trends, and prepare regular reports for internal and client review
Cross-Functional Collaboration: Work closely with customer service and operations to ensure seamless service delivery and identify opportunities for improvement
Contract Management: Support contract negotiations, renewals, and compliance for house accounts
Upselling & Expansion: Identify opportunities to expand product or service offerings within existing accounts
Maintain and expand the company's database through use of CRM and ERP systems
Deliver sales presentations, product demonstrations, and other sales actions to existing clients
Attend periodic sales training where applicable and maintain current knowledge of products and industry trends
Other duties as assigned
Qualification
Required
University or college degree, or an acceptable combination of education and experience
5+ years' experience in account management, customer success, or sales, preferably with high-value or strategic accounts
Ability to manage multiple accounts and priorities effectively
Strong knowledge of B2B sales principles, methods, practices, and techniques
Strong problem identification and objection resolution skills
Exceptional verbal communication and presentation skills with excellent listening skills
Strong interpersonal and communication skills, with the ability to influence and negotiate
Analytical mindset with a focus on data-driven decision making
High level of integrity and work ethic
Ability to work individually and as part of a team
Preferred
Experience in the medical device or healthcare technology industry
Relevant experience utilizing CRM platforms such as HubSpot, Salesforce, or similar systems
Company
International Medical Industries, Inc.
IMI is the industry leader in tamper evident technologies for IV syringes, oral dispensers and other delivery systems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
V
Virginia Mateo
Chief Financial Officer
Company data provided by crunchbase