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Vidalta Residential · 1 day ago

Assistant Community Manager - Windrift

Orlando,FL,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Vidalta Residential is seeking an Assistant Community Manager to ensure efficient operation and financial performance of the community. The role involves assisting in lease renewals, rent collection, marketing efforts, and maintaining resident satisfaction while supporting the Community Manager's duties in their absence.

Property ManagementReal EstateResidential

Responsibilities

Encouraging lease renewals and negotiating terms to minimize vacancy rates

Assist in rent collection and expense control to maintain the financial health of the property

Managing delinquent rent collection efforts, which may involve sending notices, coordinating eviction processes, and working with collection agencies if necessary

Assist in marketing efforts, including showing vacant units to prospective tenants and answering inquiries

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

Assist with legal proceedings

Assist with lease preparation, signing, and administration

Have prospect complete application and secure deposit in accordance with Vidalta procedures and Fair Housing requirements

Confirm all leases and corresponding paperwork are completed and input the software system accurately and on a timely basis

Ensure all administrative paperwork is accurate, complete and submitted on a timely basis

Assist in proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)

Assist in evaluating and recommending changes on rent/pricing strategies and ensure websites and marketing materials are accurate and updated

Participate in resident planned activities for maximum customer satisfaction

Foster positive relationships with residents, addressing their concerns, and ensuring a high level of satisfaction

Ensure timely communication and follow up for all resident concerns, renewals, and service requests

Participate in property inspections to ensure that the physical aspects of the community will meet or exceed established standards regarding the grounds, curb appeal, market ready units, risk management/safety requirements, models, cleanliness, and general appearance. Prepare to implement corrective measures as necessary

Collaborate with the maintenance team to address work orders and ensure timely repairs and maintenance of the property

Assist team with other various tasks as required

Follow all Key Performance Indicators, like Occupancy more than 95%, Net Leased more than 93%, Renewal retention per month 50% as a minimum standard, 60 days vacant – ZERO, among others KPIs

These KPIs will be subject to change and revision as the market conditions change

Embrace Vidalta Property Management core principles and values. Great Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork and Results

Qualification

Property Management ExperienceCustomer ServiceCollections ExperienceOnesite SoftwareMicrosoft Office SuiteBilingual EnglishBilingual SpanishSales ExperienceMarketing ExperienceFair Housing KnowledgeProblem-Solving AbilitiesOrganizational SkillsVerbal CommunicationWritten CommunicationPositive Attitude