Technical Support & Implementation Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Traxxis GPS Solutions, Inc. ยท 1 day ago

Technical Support & Implementation Specialist

positionRock Hill, SC
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$50K/yr - $50K/yr
date2+ years exp

Traxxis GPS Solutions, Inc. is a leading provider of GPS tracking, video telematics, and fleet management technology. They are seeking an energetic and detail-oriented Technical Support & Implementation Specialist to join their team, responsible for onboarding new customers, configuring accounts, providing training, and ensuring ongoing customer success.

ElectronicsGPSLocation Based Services

Responsibilities

Onboard new clients, including account configuration and fleet management system setup
Deliver customer training on hardware, software, and connected solutions
Provide technical support via phone, email, and online sessions
Troubleshoot and resolve customer issues quickly and effectively
Maintain positive client relationships and ensure account retention and growth
Assist with shipping, light product handling (25 lbs or less), and logistics as needed
Document all customer interactions and updates in Zoho CRM

Qualification

Technical support experienceSaaS experienceCRM experienceMicrosoft Office 365Communication skillsMultitaskingBilingualTechnology backgroundFleet management knowledgeOrganizational skillsAttention to detail

Required

Bachelor's degree preferred (or equivalent experience)
2+ years in a technical support, SaaS, or customer success role
Strong computer skills with Microsoft Office 365 (Word, Excel, PowerPoint)
CRM experience required (Zoho CRM experience a plus)
Excellent written and verbal communication skills (bi-lingual is a plus)
Strong organizational skills, ability to multitask, and high attention to detail

Preferred

Background in technology, wireless, or fleet management solutions preferred

Benefits

Health insurance (100% paid by company for employee)
Supplemental health coverage (100% paid by company for employee)
Optional dental coverage for employee and family
Paid Time Off: 20 days (includes holidays)
Dental insurance
Paid time off
Retirement plan
Vision insurance

Company

Traxxis GPS Solutions, Inc.

twittertwittertwitter
company-logo
At our company, we specialize in delivering top-notch solutions to meet our customers' vehicle location, tracking, safety, and mobile resource management requirements.
dateFounded in 2002
location
Fort Mill, South Carolina, USA
people-size11-50 employees
web-link
https://traxxisgps.com

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Andres Bejerano
Cofounder / Vice President Sales
linkedin
Company data provided by crunchbase