Palmetto Citizens Federal Credit Union · 1 day ago
Teller Manager
US-SC-Whitmire
Full-time
Onsite
Mid, Senior Level
4+ years expPalmetto Citizens Federal Credit Union is seeking a Teller Manager to oversee associates and ensure they provide accurate and professional service to members. This role involves managing operations, promoting credit union products, and developing associates to meet member needs effectively.
AccountingBankingFinancial ServicesNon Profit
Responsibilities
Oversee and enhance solution-oriented assistance to members
Specifically develop and enhance abilities of Tellers to:
Professionally and proactively help members in achieving their financial objectives with financial guidance and advice
Work with members to resolve potential problems to create a positive member solution
Oversee and enhance associate’s ability to meet member needs with promotion of important credit union products
Specifically develop and enhance the ability of Tellers to:
Understand members’ needs and professionally promote appropriate credit union products and services
Work with associates to develop a strong knowledge of Palmetto Citizens’ products
Help associates be successful in increasing member service usage of Palmetto Citizens products
Develop associates appropriately to handle all Tellering functions
Oversee and enhance associates in meeting member needs through tellering assistance, specifically develop and enhance ability of Tellers to:
Always deliver assistance in a safe and secure manner
Ensures associates understand the importance of knowing the member and the depth of their relationship
Provide excellent member service by handling transactions accurately and efficiently
Always be professional and pleasant in handling member transactions
Oversee associates in receiving deposits, loan payments, and transfers; transacts cash or check withdrawals; provides cashiers checks, money orders and any other service within their authority
Maintain a balanced and secured cash drawer
Properly use authority to permit availability of funds for checks up to and including $______ without further approval
Develops Tellers and has responsibility for member service line goals to drive growth in members, loans, and deposits
Has responsibility of accurate cash ordering to fulfill the needs to the members
Work closely with associates to monitor and assist them through the progression of appropriate Member Service Project certifications
Responsible for the balancing and security of vault cash, travelers’ cheques, all consigned tickets, and negotiable instrument(s) in the office
Responsible for instructing associates in the areas of security procedures and internal controls
Authority to accept and approve checks up to the above limit
Develops Tellers to work with members to resolve potential problems
Oversees assistance to members to anticipate potential problems and offer suggestions and possible solutions
Supervise ATM balancing (West Columbia Branch only), care and service by Assistant Teller Manager
Enhance the value of the Member Service Project, as well as Teller job value
Enhance associates’ abilities through mentoring and teaching
Qualification
Required
4+ years of cash handling and customer service experience required, preferably in a retail banking or credit union setting
2+ years of previous supervisory experience with customer service/sales is required
High School Diploma or GED is required
Excellent communication skills, both verbal and non-verbal
Preferred
college degree preferred
Prior head tellering experience preferred
Bilingual candidates a plus
Company
Palmetto Citizens Federal Credit Union
Palmetto Citizens Federal Credit Union renders lending, savings, loans, credit cards, refinancing and banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Dozier
President & Chief Executive Officer
Michael Beam
Executive Vice President - COO/CFO
Recent News
2025-11-10
2025-11-07
Morningstar.com
2025-11-04
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