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Volunteer Corporate Credit Union · 1 day ago

Operations Specialist

Nashville, TN

Full-time

Onsite

Entry Level

1+ years exp

Volunteer Corporate Credit Union is seeking an Operations Specialist to serve as a liaison and primary contact for member credit unions. The role involves assisting members with inquiries and transactions, managing financial operations, and ensuring compliance with regulations.

BankingFinanceFinancial Services

Responsibilities

Take financial transactions from member credit unions

Respond to written and verbal inquiries

Research and resolve complex issues with credit unions as appropriate

Provide frontline support for VolCorp's internet applications

Adhere to all BSA, OFAC, and Security regulations, policies, and procedures

Prepare VolCorp's check deposit

Prepare and balance foreign check deposits

Serve as liaison between member credit unions and Loomis regarding all aspects of VolCorp's Cash Vault service

Monitor orders submitted by credit unions for each of the six vault locations

Ensure orders are completed properly by Loomis

Manage cash flow in each vault

Determine and maintain appropriate cash levels for each location while minimizing opportunity costs and Loomis expenses

Place FedCash orders and shipments to maintain appropriate cash balances

Responsible for managing and overseeing the processing of financial transactions, including the accurate and timely execution of Wire/ACH transfers

Ensure stringent compliance with regulatory requirements

Monitor transaction details for accuracy and collaborate with the accounting department to resolve discrepancies

Maintain secure handling of sensitive information

Complete research and provide support for both internal and external inquiries related to Wire/ACH Transfers

Research discrepancies between general ledger accounts and suspense entries

Responsible for daily balancing of suspense accounts to ensure they are reconciled with accounting department daily

Provide specialized research information to member credit unions

In certain instances, submit adjustments to the Federal Reserve Bank, Endpoint, ViewPointe and complete journal voucher to debit/credit the credit union's account or to clear suspense items

Send new authorization forms to credit unions as requested

Assist with annual 'user audit' to ensure user roles and permissions are current and accurate

In certain instances, perform user administration for all member-facing websites/applications

Ensure timely and accurate processing of authorization requests from member credit unions

Provide back-up duties for another Operations Specialist

Perform related duties and special projects as assigned

Adhere to company and governmental policies and regulations, including those related to Equal Employment Opportunity and Affirmative Action Plan compliance