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BELFOR Franchise Group · 22 hours ago

Director of Operations

Ann Arbor, MI

Full-time

Onsite

Director/Executive

BELFOR Franchise Group is the world’s largest residential and commercial services franchise group, seeking a qualified candidate to provide operational leadership and business coaching for DUCTZ. The Director of Operations will ensure operational excellence, brand consistency, and scalable growth through the development of standardized processes and training programs.

Facilities Support Services

Responsibilities

Develop, implement, and maintain comprehensive Standard Operating Procedures (SOPs) covering safety, sales, administrative, operations, training, and security functions across corporate and franchise locations

Serve as the primary operational liaison and ensure adherence to brand standards

Design and implement CAT (Catastrophe) response protocols to ensure franchise readiness, consistency, and performance during large-scale events

Ensure operational compliance with OSHA, safety, and regulatory requirements across all supported locations

Lead operational training for new franchisees, including marketing, sales, business operations, and other aspects of running a profitable and successful DUCTZ franchise

Deliver technical and operational presentations to prospective franchisees as part of the franchise development and onboarding process

Develop and maintain training materials, manuals, forms, templates, and technical documentation supporting operations, facilities, safety, and compliance

Oversee training related operational best practices

Manage and coach a portfolio of franchisees through onsite visits, operational audits, compliance reviews, and ongoing professional development

Provide operational support to franchise partners as needed

Identify performance gaps and implement improvement strategies to drive operational excellence and brand consistency

Act as a trusted advisor to franchise owners, promoting continuous improvement and sustainable growth

Represent the organization at Brand President meetings by preparing and presenting operational and financial performance updates

Serve as a Subject Matter Expert (SME) for operational platforms such as Fran Connect/Sphere

Contribute to industry publications, podcasts, interviews, and media as a brand and operational authority

Represent or delegate the brand’s attendance at major industry conferences, trade shows, and events

Vet, manage, and oversee operational and support vendors to ensure alignment with brand standards and performance expectations

Serve as the primary liaison and organizer for the Franchise Advisory Council, facilitating communication between franchisees and executive leadership

Execute strategic initiatives, operational improvements, and special projects as directed by the Brand President

Qualification

Operations LeadershipFranchise SystemsOSHA ComplianceSOP DevelopmentTraining ProgramsField CoachingVendor ManagementCommunication SkillsPresentation SkillsLeadership Skills