Toll International LLC · 1 day ago
Project Manager III – Enterprise IT Managed Services RFP Development
New York, NY
Full-time
Onsite
Mid, Senior Level
$104K/yr - $114K/yr
5+ years expToll International is a premier consulting firm based in New York City, specializing in construction project management and technology solutions. They are seeking a highly experienced Project Manager III to lead the development and execution of a Request for Proposal for Enterprise IT Managed Services, working closely with senior IT leadership and stakeholders to define service requirements and ensure successful vendor acquisition.
ConsultingInformation TechnologyRisk Management
Hiring Manager
Luisa Ferman
Responsibilities
Lead the end-to-end development of a comprehensive Enterprise IT Managed Services RFP
Gather and document requirements across core IT service towers, including Service Desk, End-User Computing, Server & Storage, Database Management, and CMDB
Define detailed service specifications, integration points, and operational expectations for each service tower
Develop measurable SLAs, KPIs, escalation procedures, reporting requirements, and service credit mechanisms
Define on-site and scalable resource requirements, including skills, certifications, experience levels, coverage models, and ramp-up frameworks
Document ServiceNow integration requirements, including configuration, APIs, data migration, dashboards, and enhancement capabilities
Establish vendor qualification criteria, including certifications, enterprise experience, security, compliance, and financial stability
Design pricing structures covering base services, on-site resources, additional staffing, and transition costs
Facilitate stakeholder interviews, workshops, and review sessions to validate requirements and incorporate feedback
Manage the full RFP lifecycle, including timelines, vendor communications, Q&A sessions, proposal intake, and evaluation processes
Develop vendor evaluation matrices and scoring methodologies; support technical due diligence and negotiations
Prepare executive-level recommendations and support documentation for vendor selection
Provide weekly status reports, conduct steering committee meetings, and maintain project documentation
Proactively identify, escalate, and resolve risks, issues, and dependencies
Qualification
Required
Minimum of five (5) years of progressive project management experience, with demonstrated ownership of complex, enterprise-scale initiatives
PMP certification or equivalent project management credential
Proven experience authoring and managing RFPs for IT managed services, specifically within enterprise environments
Strong working knowledge of ITIL frameworks and IT Service Management (ITSM) practices
Hands-on experience with the ServiceNow platform, including managed services integrations
Demonstrated ability to lead cross-functional stakeholder groups, including executive leadership, IT operations, finance, and vendors
Experience developing SLAs, KPIs, and performance management frameworks for outsourced IT services
Familiarity with enterprise compliance and security standards, such as HIPAA, PCI-DSS, or similar, as applicable
Excellent written and verbal communication skills, with the ability to produce executive-ready documentation
Preferred
ServiceNow certification (CSA, CIS, or similar)
ITIL Certification
ISO 27001 or SOC 2 Type II certification experience
Experience supporting large-scale IT outsourcing or managed services transitions
Background in IT operations, infrastructure, or enterprise technology environments
Experience with vendor management, contract negotiations, and change management initiatives
Benefits
Competitive salary with an extensive benefits package.
Engagement in high-profile, long-term infrastructure projects.
A dynamic and supportive work environment.
Opportunities for professional growth and advancement.
Company
Toll International LLC
Once upon a time, in the world’s most illustrious city, a visionary emerged from the halls of the finest engineering school.
51-200 employees
H1B Sponsorship
Toll International LLC has a track record of offering H1B sponsorships. Please note that this does not
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Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2020 (1)
Funding
Current Stage
Growth StageRecent News
2025-05-17
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