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PlayCore · 18 hours ago

Customer Service Representative

Fort Payne, AL 35967, USA

Full-time

Onsite

New Grad, Entry Level

$15/hr - $19/hr

PlayCore is a company focused on customer support across various brands. The Customer Service Representative will assist with daily customer requests, process claims, and serve as a liaison between customers and manufacturing teams.

CommunitiesEducationRecreation

Responsibilities

Respond to daily requests from representatives and distributors

Process discrepancy forms for warranty, shortage, and damage claims

Create and track Packing Slips for product production and rush shipments

Process Return Goods Authorization (RGA) requests

Must be proficient in Outlook, Excel, Word, PowerPoint, and be able to adapt and learn new solutions software

Compile and maintain files/spreadsheets detailing order information received by phone and e mail

Ability to distinguish and prioritize a variety of request

Must have customer service demeanor with the ability to deal with potentially irate customer and representatives in a professional manner

Must have good and clear communication skills

Other duties may be assigned by the Manager or Supervisor

Qualification

Customer service skillsProficient in ExcelProficient in OutlookProficient in WordProficient in PowerPointAnalytical decision-makingProfessionalismSpanish language skillsCommunication skillsTeamwork

Required

Must be proficient in Outlook, Excel, Word, PowerPoint, and be able to adapt and learn new solutions software

Ability to distinguish and prioritize a variety of requests

Must have customer service demeanor with the ability to deal with potentially irate customers and representatives in a professional manner

Must have good and clear communication skills

College or equivalent business experience

Must have excellent telephone skills with the ability to deal with potentially irate customers, vendors, and representatives in a professional manner

Must have excellent communication skills

Strong sense of urgency and motivation

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Must have the ability to write routine reports and correspondence as well as be able to speak effectively before groups of customers or employees of the organization

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions

To perform this job successfully, an individual should be proficient in Excel, Word, and PowerPoint software