Breeze Airways™ · 3 weeks ago
Guest Operations Communications Specialist
Cottonwood Heights, UT
Full-time
Onsite
Entry Level
2+ years expBreeze Airways is dedicated to making travel simple, affordable, and convenient. The Guest Operations Communications Specialist is responsible for monitoring flight disruptions and providing timely notifications to enhance the guest experience during irregular operations.
Air TransportationCustomer Service
Responsibilities
Actively monitor the status of Breeze flights and identify potential disruptions
Document flight status updates in internal systems
Send proactive flight-level notifications in a timely manner
Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges
Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through
Regularly audit and update communication templates to comply with regulatory and policy updates
Monitor sentiment on disupted flights and escalate concerns as needed
Communicate effectively with internal stakeholders to ensure alignment
Provide regular reporting and insights to leadership
Work in multiple programs and on multiple screens simultaneously
Mentor others as skillset expands
Share peer-to-peer feedback with a growth mindset
Participate in improving the overall Guest Experience by recommending improved processes
Maintain punctuality and consistent attendance
Other duties as assigned
Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence
Qualification
Required
High School Diploma or General Education Development (GED) Diploma
Two (2) years experience in written communication
One (1) year experience in airline operations
Strong written and verbal communications skills
Ability to work in a fast-paced, high-pressure environment
Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly
Flexible and able to work at any time, including nights, weekends, and holidays
Legally eligible to work in the country in which the position is located
Must be at least 18 years of age
Self-starter with a positive attitude and strong desire for success
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations
Preferred
College degree
1-2 years customer service experience
65 WPM typing skills
Bi-lingual (English and Spanish)
Navitaire PSS experience
Benefits
Health, Vision and Dental
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
PTO
Travel on Breeze and other Airlines too!
Company
Breeze Airways™
Nice people, flying nice people, to nice places.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$334.79MKey Investors
AIP CapitalPeterson Partners
2025-10-14Debt Financing· $47.5M
2021-08-18Series B· $200M
2020-09-30Series A· $83.29M
Leadership Team
Trent Porter
Chief Financial Officer
Dana Alviene
Chief Guest Officer
Recent News
2026-01-19
Columbia West
2025-12-13
Company data provided by crunchbase