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Fox Rent A Car · 2 days ago

(SJC) Customer Service Agent - $21.34

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

$21.34/hr - $21.34/hr

Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, focused on providing innovative mobility solutions. They are seeking a Customer Service Agent who will be responsible for ensuring a positive rental experience for customers through various roles including Ready Line, Return, and Exit Booth Agent.

Leisure Travel & Tourism

Responsibilities

Keep the ready line area clean and presentable at all times

Ensure all vehicles are clean and ready for customers

Pull cars out of line that doesn’t pass standards and send them for servicing

Perform vehicle exchanges/vehicle swaps & upgrades as requested

Ensure all vehicles have a completed check out slip

Assist customers with locating their car and assist with luggage when needed

Assist in moving or parking vehicles throughout the facility

Welcome all customers back to the facility by exhibiting an approachable and welcoming presence

Inspect returning vehicles for damage, mileage, and fuel level

Secure vehicle keys from the customer and ensure that all luggage and personal belongs are removed

Complete appropriate forms and paperwork to notify management of any mechanical damage and issues to the vehicle

Review the final rental contract with the customer and explain all charges

Have an eye for detail

Engage customers leaving the facility with a polite and enthusiastic tone

Validate that the customer rental agreement is complete and accurate

Scan all required documents/agreements keeping all paperwork neatly organized

Acquire customer signature on printed check out slip

Maintain the appearance of the booth - both inside and outside the surrounding area

Wish customers a safe journey and ask if they need information, directions, landmarks, etc

Qualification

Top-notch people skillsTroubleshootingPatience

Required

Valid Driver's License

Top-notch people skills

Ability to troubleshoot with a smile

Patience and understanding throughout the rental experience

High School Diploma or equivalent

Benefits

Employee Discounts

Referral bonus

Paid Training and Career Development Opportunities.

Benefits: Medical, Vision, Dental, 401k

Paid Time Off, Vacation Time, and Paid Holidays

A Great Company Culture and an Awesome Management Team!

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Parental leave

Vision insurance

Company

Fox Rent A Car

As part of Europcar Mobility Group, global provider of mobility solutions, Fox Rent A Car is a benchmark for low-cost leisure car rental in the United States and around the world.

Founded in 1989