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Scientific Research Corporation · 1 day ago

Help Desk Analyst

US-SC-North Charleston

Full-time

Onsite

Entry, Mid Level

2+ years exp

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry. The Help Desk Analyst will provide system design support, operational support, and life cycle support for various systems, ensuring effective troubleshooting and maintenance of systems like GCCS-M AFLOAT/ASHORE and others.

Biotechnology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Providing ship's force with system familiarity training, to include references for installing software, performing routine maintenance and troubleshooting GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF system during post-installation procedures and turnover schedule

Managing and providing system engineering services for GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF implementation, maintenance, and site support, including installation and system upgrade support for the system

Providing troubleshooting assistance, create trouble tickets for required system(s), and reaching out to third parties to work cohesively throughout the scope of ongoing issues for GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF

Qualification

GCCS-M AFLOAT/ASHORECompTIA Security+Unix OS (Solaris 11)RedHat Certified Systems AdministratorMicrosoft CertificationsITSMHelix ticketing systemCommunication skills

Required

Active Secret Clearance at start of position

CompTIA Security+

Experience providing system engineering services for GCCS-M to include implementation, maintenance, and site support

Excellent communication skills via email, chats, and phone

Two or more years of experience with at least 1 of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)

This role includes a weekend and holiday duty rotation, occurring approximately every 5 weeks

Experience with ITSM or Helix ticketing system to document Tier 2 help-desk issues

2-5 years of experience with one of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)

2-5 years of experience analyzing and providing GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF system engineering services to include troubleshooting and documentation of issues

U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL